Cancellation and Refund Terms

Article 1 – Parties

1.1. Seller

Title: Bike KORALP (hereinafter referred to as SELLER)
Authorized Person Name and Surname: Bike KORALP

1.2. Buyer

Article 2 – Subject

The subject of this agreement is the sale and delivery of the product, whose characteristics and sales price are specified below, which the BUYER ordered electronically (e-commerce) from the SELLER’s website https://www.bikekoralp.com, and the determination of the rights and obligations of the parties in accordance with the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts.

The buyer acknowledges and declares, in accordance with the terms of this agreement, that they have been clearly and comprehensibly informed by the seller (on the e-commerce site) about the seller’s name, title, full address, telephone and other contact information, the essential characteristics of the goods for sale, the sales price including taxes, the payment method, delivery conditions and costs, etc., all preliminary information regarding the goods for sale, the right of withdrawal and how to exercise this right, the official authorities to which complaints and objections can be submitted, etc., that they have confirmed this preliminary information electronically, and that they subsequently placed an order for the goods.

The preliminary information provided on the https://www.bikekoralp.com website and the invoice issued based on the order placed by the buyer are integral parts of this agreement.

Article 3 – Warranty

Products used and cleaned in accordance with the instructions are guaranteed against all manufacturing defects for 2 years under the following conditions: The seller’s warranty responsibility applies only to consumers covered by Law No. 4077. The provisions of the Turkish Commercial Code shall apply to commercial transactions.

In case of disputes arising from the implementation of this contract, the Consumer Arbitration Boards and the Consumer Courts in the place of residence of the Buyer or Seller shall have jurisdiction up to the value announced annually in December by the Ministry of Industry and Trade.

Article 4 – Procedure Regarding Product Return and Right of Withdrawal

Product Return:

The buyer has the right to withdraw from the contract within seven days of receiving the goods without giving any reason and without paying any penalty. In accordance with the general circular of the Tax Procedure Law No. 385, in order for return transactions to be carried out, the buyer must completely and correctly fill out the return sections at the bottom of the two invoices belonging to the seller that were delivered with the goods, sign them, send one copy to the seller along with the product, and keep the other copy. The withdrawal period begins from the day the goods are delivered to the buyer. The return shipping cost of the returned product(s) must be borne by the buyer.

The right of withdrawal does not apply to goods prepared according to the buyer’s requests and/or explicitly tailored to their personal needs.

If the buyer exercises their right of withdrawal, the seller must refund the total amount received and any documents that may have obligated the consumer to any debt, within a maximum of ten days from the date the invoice containing the withdrawal notification is received along with the product, without any additional costs to the consumer.

A decrease in the value of the received goods or the existence of a reason that makes the return impossible does not prevent the exercise of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the consumer’s fault, the consumer must compensate the seller for the value of the goods or the decrease in value.

The general return period for any product received in error is 7 days. Returns of products that have been opened, used, damaged, etc., will not be accepted within this period. Returns must be made with the original packaging.

If the product or its packaging shows any signs of opening, damage, breakage, destruction, tearing, use, or other issues, and if the product cannot be returned in the same condition as when it was delivered to the buyer, the product will not be accepted for return and the price will not be refunded.

For product returns, the situation must first be reported to customer service. The seller will inform the customer about the return shipping information. After this communication, the product, along with the invoice containing return information, must be sent to the seller via the shipping company that delivered it to the buyer’s address. If the returned product meets the conditions specified in this agreement, it will be accepted as a return, and the refund will be made to the buyer’s credit card/account. No refund will be issued before the product is returned. The time it takes for refunds to appear in credit card accounts is at the discretion of the relevant bank.

If the purchase was made with a credit card and in installments, the credit card refund procedure will be as follows: The bank will refund the buyer in installments, according to the number of installments the buyer requested for the purchase. The seller will pay the full amount of the product to the bank in a single payment. After payment, in cases where installment payments made through bank POS terminals are refunded to the buyer’s credit card, to prevent any party from being disadvantaged, the requested refund amounts are transferred to the cardholder’s account by the bank in installments. If the refund date and the card’s statement date do not coincide, the installment amounts paid by the buyer until the cancellation of the sale will be refunded to the card each month (1 (one) refund). The buyer will receive the refunds for the installments paid before the cancellation for the same number of months after the sale installments are completed, and these amounts will be deducted from their current debt.

In the case of a return of goods or services purchased with a card, the seller cannot make a cash payment to the buyer according to the agreement with the bank. The merchant, i.e., the seller, will process the refund through the relevant software, and since the merchant, i.e., the seller, is obligated to pay the relevant amount to the bank in cash or by offsetting, a cash payment to the buyer is not possible according to the procedure detailed above. The refund to the credit card will be made by the bank according to the procedure above, after the buyer pays the amount to the bank in a single payment.

By placing this order, the Buyer is deemed to have accepted all the terms and conditions of this agreement.